Vision, added value and goals 2025

Vision, added value and goals 2025

In 2025, we will continue our pursuit to achieve our vision of becoming the leading service company in Syria. Despite all the challenges facing the local market in particular, the country in general due to recent political developments, and the global market at large, we always strive to develop ourselves and attempt to fulfill our customers’ aspirations, desires, and needs to gain their satisfaction. To achieve this long-term vision, the company’s vision, added value, and a set of goals for 2025 have been identified.

Company vision for 2025:

“Enhancing Partnership and Cooperation with Others”

Added value for 2025:

“Competitive Achievement”

Goals set for 2025:

  • Focus on comprehensive services, and specialize in them more.
  • Increase sales volume by 15%.
  • Target quality clients, enhance the network of relationships, and make new strategic agreements.
  • Strive to open the first branch outside the city of Aleppo.
  • Maintain regular offers and interact with the market in unique and distinctive ways.
  • Develop ideas for a group of services and conduct initial tests for them.

 

Hosa Wa Nos

01,01,2025

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  • December 31, 2024

Annual Report 2024

Annual Report 2024

In 2024, our company continued its journey with steady steps and relatively stable progress, despite various obstacles that significantly impacted different aspects of our work. Despite the global economic turmoil, we continued to pursue our vision of becoming the leading service company in Syria. We always strive to develop ourselves and meet our customers’ aspirations, desires, and needs to gain their satisfaction. To achieve this long-term vision, the company’s vision, added value, and a set of goals for 2024 were identified, and many achievements were made:

Goals, Vision, and Added Value for 2024:

We present the company’s goals, vision, added value for 2024, what has been achieved, and the completion rate:

Company’s Vision for 2024:

“Enhancing Comprehensive Integrated Services” We achieved the vision by implementing a remarkable range of integrated services, canceling minor services, and specializing only in comprehensive services.

Added Value for 2024:

“Integration in Work” We achieved added value by enhancing integration in our work as one of our unique points of distinction, paying great attention to this aspect to achieve it and our unique excellence.

Goals for 2024:

  • Focus on comprehensive services, and specialize in them: We achieved this by focusing efforts solely on comprehensive services and completely canceling minor services.
  • Increase sales volume by 5%: Achieved with a completion rate of 173.5%.
  • Target quality clients, strengthen the network of relationships, and make new strategic agreements: We provided very high-quality services to companies like Aleppo Old Electricity Company and the Aleppo Winter Club, in addition to important services for some very significant clients.
  • Maintain regular offers and interact with the market: We implemented a series of offers throughout the past year and achieved great results.
  • Develop ideas for new service groups: We were unable to develop new service groups as the focus was on opening new branches, which we have not yet achieved.

Additional Achievements for 2024:

  • Reached 368 clients, signed 94 service implementation contracts, and provided 130 services.
  • Provided a range of services to 5 clients.
  • Delivered services with high flexibility and top-level organization to achieve customer satisfaction and ensure their loyalty.
  • Delivered very high-quality services, including an integrated four-stage service as part of the social responsibility in the Aleppo Old Electricity Company, in addition to providing comprehensive cleaning services for the Aleppo Winter Club premises.
  • Achieved 100% satisfaction among our clients.

Hosa Wa Nos

31.12.2024

 

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  • January 21, 2024

Vision, added value and goals 2024

Vision, added value and goals 2024

In 2024, the company will continue the endeavor to achieve our vision of being the first services company in Syria, and despite all the challenges facing the local market in particular, and the global market in general, we are always working to develop ourselves and try to achieve customers’ aspirations, desires and needs, to gain their satisfaction, and to achieve the long-term vision, the company’s vision, added value and a set of goals for 2024 have been identified.

Company vision for 2024:

“Enhancing comprehensive and integrated services”

Added value for 2024:

“Integration in action”

Goals set for 2024:

  • Paying attention to comprehensive services, focusing on them, and specializing in them.
  • Increase sales volume by 5%.
  • Targeting specific clients, strengthening the network of relationships, and establishing new strategic agreements.
  • Regularity of offers and interaction with the market.
  • Developing ideas for new service groups.

Hosawanos

01,01,2024

 

 

 

 

 

 

 

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  • December 31, 2023

Annual report 2023

Annual report 2023

In 2023, we in the company continued our journey, at a steady pace, and with a somewhat stable frequency, despite all the obstacles that greatly affected various aspects of work, and despite the global economic turmoil. We continued to achieve our vision to be the first services company in Syria, which always works to develop itself and seeks to fulfill customers’ aspirations, desires, and needs, to gain their satisfaction. To achieve this long-term vision; the company’s vision, added value, and several goals for the year 2023 were set, and many objectives were achieved:

Objectives, vision and added value established for 2023:

We review the company’s goals, vision, and added value for 2023, what has been achieved, and the percentage of completion:

  1. Company vision for 2023:

“The Integrated Source for Home Services” We were able to achieve our vision with an impressive percentage of completion, compared to the turbulent working conditions during the year.

  1. Value added for 2023:

“Renewal and Creativity” We were able to achieve our added value by enhancing the services provided, innovating new implementation methods that were worked on and developed, and new service groups were added as well.

  1. Goals set for 2023:

  2. “Expanding Hosawanos to be effectively responsible for its community, and working to enhance this responsibility in a way that reflects on society.” Also this year, we were not able to contribute to social responsibility in any way, due to the significant turmoil during the year.
  3. “Working to develop the work system to achieve more advantages and benefits for employees within Hosawanos, which will be reflected in customer service effectively and positively.” Some modifications have been made to the work system, and some advantages have been achieved for the work team.
  4. “Developing and enhancing the services provided by the company and activating them in a way that meets customers’ needs and increases their loyalty.” We managed to provide integrated services to 10 clients (i.e. a set of services for one client).
  5. “Concluding partnerships with private institutions to exchange cooperation and work together, to provide our services to customers, in a way that meets their needs and achieves integration between us.” We were unable to reach a strategic agreement, but we are still in the discussion and agreement phase.
  6. “Increase sales by 5%” We couldn’t achieve an increase in sales mainly due to the disturbance in economic conditions, but we were able to maintain the sales rate.
  7. “Working to reduce costs by 5%” We couldn’t reduce the costs. Rather, costs increased in some cases, which is being studied and analyzed.

Additional achievements for 2023:

  • We managed to reach 497 clients, sign 84 service contracts, and provide 127 services.
  • Providing quality services with high professionalism, and the new services were highly rated.
  • Providing a range of services to 10 clients, which was planned.
  • Providing services to customers with high flexibility and high-level organization to achieve customer satisfaction and ensure their loyalty.
  • Achieving 100% happiness among our customers.

31,12,2023

Hosa wa nos

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The multiplicity of services provided

Perhaps the competition today has become very tough within the labor market, as the points of competition are close, and the differences between companies that offer similar products are very little and almost non-existent!

However, this issue remains very important in achieving positive results for companies!

For this, companies are racing to achieve a competitive advantage over their counterparts, and one of the points of competition that companies can follow is providing new services, and enhancing customer awareness in meeting their needs!

Certainly, the new additions must be within the same line of the products, otherwise the company’s identity will be lost.

In Hosa wa nos,

We care about this point, and focus on achieving high competitiveness, and we work to achieve integration between our services, and to meet the desires of customers. We expand the circle of services that go in the same line of work of the company, and thus we target wider customer segments, and we serve customers and achieve integration for the customer, by securing a wide package of his needs within our business field.

We started with the cleaning service, and within five years a wide range of related services, sterilization, home maintenance of all kinds (electricity, plumbing, furniture, walls, curtains, etc.) were added, all the way to the furniture transportation service.

In this way, we have achieved a wide range of our customers’ needs, thus increasing customer loyalty to our brand.

And within the upcoming plans, there is still a wide package of services that will be added, to increase efficiency, competitiveness, and achieve more customer needs.

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Work stopped due to crises

There is no doubt that in natural disasters or in case of wars, crises and political conflicts, the economic movement stops and almost completely ends!

The main cause for this condition is the shock as a result of the new state, which is at its greatest in the first period, then it soon turns into a normal stage and a natural matter that society and people coexist with!

But the permanent and important question remains, will we stand in the face of the emergency?

Certainly, the first few days following the new state will be filled with stillness, lethargy, and sequential shocks.

Whoever manages to get up first and try to get back to work and understands the new condition will be the first to benefit!

The benefit manifests in two aspects:

  1. Return to work.
  2. Coming up with new ideas as a result of the new situation.

For example, three years ago when COVID-19 pandemic started, after the phase was absorbed, we added the sterilization service as a response to the new urgent need as a result of the new stage.

Now, after the earthquake, and after absorbing the new phase, and as a response to meet the new urgent needs, we have strengthened our transportation and maintenance services, although they are new services within the company, and the launch plan for these services was spread over a longer period of time, but as a result of emergency, we activated them widely to meet the new demand.

Life goes on, no matter what the new emergency is, and with each new situation, the needs differ and transform.

As long as life continues, strength and success are achieved when we are able to contain the new situation and deal with it professionally, and give new creative solutions to the new needs generated.

We are keen to play our role as a leading company within the community, and we seek to secure solutions and meet the needs within our scope of work.

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Quality

We often hear about the terms; quality and quantity, and perhaps they are interrelated, but what is quality? How can we clarify the meaning associated with it every time we see it in front of us?

Quality is defined as: “Quality is a word used to describe something associated with quality.”

To better illustrate the meaning of quality, the following example can be taken: a worker manufactures 3 pieces of a specific product with high quality and unrivaled craftsmanship, and another worker manufactures 10 pieces of the same product but with lower quality, therefore the quality is the ideal number under ideal conditions, and let the example include 3 pieces of the product is of high quality.

In Hosawanos, we focus greatly on quality, and we are keen to provide services with high and top-notch quality. We are meticulous about the small details, from start to finish, and in order for quality to be present in all the details of our work, we focus on qualitative communication, qualitative service, qualitative follow-up, and qualitative clients.

We are keen to provide our services to qualitative clients, which is an essential advantage to us. Targeting qualitative clients increases the gains at all levels and is also reflected in a win-win relationship for both parties. The qualitative client appreciates the qualitative service and realizes the importance of quality in all the provided services, which in turn is reflected in Work details, and contributes to the psychological well-being of the team to perform its work in an optimal manner.

A qualitative customer is an unusual customer who has some basic characteristics, which can be summarized as follows:

  1. The qualitative client understands the importance of the service and its dimensions and appreciates the efforts made by the work team.
  2. After the first experience of cooperation with him, trust will be mutual between the customer and the service provider, which will reflect positively on future dealings.

 

  1. A qualitative customer opens the door for the service provider to provide his many services.
  2. The qualitative customer gives the service provider strength points when providing its services to him, which increases the marketing of services and the marketing of the name of the service provider.
  3. The qualitative customer turns into a marketer for the service provider, when he is happy with his services.

Therefore, targeting qualitative and distinguished customers is a very important point, and when achieved, it leads to many benefits.

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Continuous improvement

As a result of the rapid changes taking place in various technological, administrative, planning and many other fields, it has become very difficult in the current era to maintain a static form or presence, bound by many frustration factors, whether on the personal level or on the of professional and institutional level!

We care about the principles of quality in general, and the most important principle is continuous improvement.

We focus on the continuous improvement and development of work mechanisms and services in a way that achieves customer satisfaction and increases their trust and loyalty.

It is considered to be the most important point in the current era, which is keeping pace with changes and developments at all levels, instead of running away from them, otherwise we will be out of the competition, whether on the personal or corporate level.

To achieve this continuous improvement, companies must follow the changes closely and find out the most important developments in their field, and work to adapt these changes to their work mechanisms, tasks and responsibilities, to achieve better results for both customers and the company.

Customers who are interested in the company and what it has to offer, are always on the look for what makes them happy, fulfills their desires and requirements, and when seeing the company develop, advance, and change itself to fit the new reality, this gives them a sense of security and strengthens their loyalty to the company.

The company will achieve more profit, beside achieving crucial internal results, and in some cases, they are extremely great.

In Hosawanos, and through our work on continuous improvement, and in the matter of materials in particular, we used new cleaning materials, which led to great benefits for customers in terms of the result of the materials, and great benefits for us in terms of the cost of the materials used.

In conclusion, we must continuously look for everything related to improving our services and products, in order to reach customer satisfaction and achieve the best results at all levels.

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Competitiveness between companies

Many companies and enterprises offer similar products in terms of content in general, whether they are products or service, the main criterion for the relations among them remains competitiveness, with the goal of survival, continuity, and growth by increasing the market share.

Competitiveness is defined as the ability of companies to market their products and increase their sales in light of competition with other companies.

Competitiveness is one of the issues of paramount importance to economists, businessmen, and economic policymakers alike.

There are many points of influence in building competitiveness. We can attribute this ability to low prices, quality, innovation, or brand.

It is natural for each company to strive to enhance its competitiveness against others in order to ensure economic growth and increase market share.

The focus can be on the following points in order to build effective competitiveness:

  1. Compliance with specifications and requirements of international standards for current and new markets, in order to provide the best products to consolidate and enhance the market position and work to expand it.
  2. Creative and innovative marketing policies that use markets to create products distinct from competitors that respond to consumers’ aspirations, and achieve beyond that, to attract them to these products.

In addition to building and marketing a brand to be a reliable brand within the market with its integrated products and services that include the pre-purchase, during purchase, and post-purchase stages.

  1. Building capabilities and skills in the areas of management, human resources, quality, and production, in order to achieve the best investment in human and material resources in order to achieve high competitiveness with others.

We consider that focusing on the concept of quality is the main way to build and enhance competitiveness and enable the company to achieve high competitiveness within the market.

When the company’s senior management adopts the quality policy, works to implement and consolidate it, it aims to deal with all points in in details, to achieve the best investment in the process from the ground up.

The quality policy is a system that targets the administrative aspects of planning, marketing, sales and after-sales services, in addition to the manufacturing and service aspects, leading to effective integrated investment, to achieve customer desires and build high competitiveness, to maintain, enhance and increase market share.

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Hygiene is a life style

Neglecting regular cleaning of the home or the office leads to mold in damp areas, smudges on glass surfaces; as well as the formation of spider webs in dark corners and on the ceiling, and dust covering the surfaces.

Moreover, the bacteria will cause the garbage bins and bathrooms to have a very unpleasant smell.

The purpose of cleaning is:

  1. Dispose of garbage, cleaning the dirty surfaces and dusting them of.
  2. Give a shine feel to your home or office.
  3. Give your home or office a smell of freshness.
  4. Make your home or office more convenient to live and use.

Public hygiene is also important to society, and it will raise it and develop it, or it could destroy society if ignored.

Neglecting hygiene and cleaning operations, leads to the piling up of dust on the surfaces, thus making them dirty. When dusting those surfaces, it can be suspended in the air, causing sneezing and breathing problems, and it can also move from furniture to clothes and make them filthy.

Neglecting hygiene, overall, within society affects the tourism in the country, to a negative extent. On the other hand, when the public hygiene is prioritized and appreciated by the country and done to the fullest, tourism will flourish, and the national income increases.

As the neatness of touristic attractions increases number of tourists, in addition to the cleanliness of streets and public properties, it improves the appearance of the country in front of everyone, and is achieved through attention to hygiene agencies and their workers.

A clean environment is also able to affect humans in a positive and noticeable way. A person who lives in a clean environment is in a better health, and his/her mind-set is better compared to a person who lives in an unclean environment.

In addition, a person’s thinking and productivity are affected by the environment in which he/she lives.

Therefore, adopting hygiene and the cleaning process as one of the foundations of life leads to:

  1. Form a protective shield from diseases and epidemics.
  2. Achieve physical and mental health, increase productivity, and sharp mind-set.

To achieve this, hygiene must be a lifestyle and we must feel joy during the cleaning process. We must prepare integrated periodic cleaning programs in a way that achieves permanent cleanliness of places. By repeating cleaning operations for every detail of the house or office as needed, to maintain a continues clean and good state; to achieve psychological comfort and happiness.

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A services company, we provide our services with the highest quality standards, we are keen on customer satisfaction by building the service that suits them and the way we work, we are distinguished by the integration of our services provided

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